Refund Policy

We offer a 30-day money-back guarantee. If you're not satisfied with your CloseKin Play Family Access purchase, you can request a full refund within 30 days of your order date.

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request a refund, visit paddle.net and look up your order, or contact our support team and we'll help you.

Paddle's Refund Policy also applies to your purchase: paddle.com/legal/refund-policy.

You can cancel your Family Access subscription at any time. Cancellation stops future renewals; you keep access until the end of the period you've already paid for. Cancelling is separate from requesting a refund.