Refund Policy

We offer a 30-day money-back guarantee. If you're not satisfied with your CloseKin Play Family Access purchase, you can request a full refund within 30 days of your order date.

Refunds are processed by our payment provider, Stripe. To request a refund, tap "Need help?" in the app or email hello@myclosekin.app, or manage your subscription yourself from Settings.

Stripe's consumer terms also apply to your purchase: stripe.com/legal/consumer.

You can cancel your Family Access subscription at any time. Cancellation stops future renewals; you keep access until the end of the period you've already paid for. Cancelling is separate from requesting a refund.